Refund & Cancellation Policy

Our fee

Our service fee is ₹1,999 per visa application, inclusive of all taxes, paid online when you submit your application. It covers document checks, your covering letter, filling and filing your visa application online, and unlimited re-applications until your visa is approved.

If you choose our invitation assistance service (single-entry visa only), an additional ₹500 is charged with the service fee. Both the ₹1,999 and the ₹500 are refundable if your visa is rejected.

If your visa is rejected

You choose one of two options from your application page:

• Re-apply (free): we file your application again at no extra service charge, as many times as needed. No refund applies once you choose to re-apply.
• Withdraw & refund: we close your application and refund everything you paid us — the full ₹1,999, plus the ₹500invitation assistance service if you took it. The refund is started automatically and usually reaches your original payment method within 5–7 working days.

Other cancellations

• If you have not paid yet, you can simply leave the application — nothing is charged.
• To cancel a paid application before a decision, contact us; we will review the request based on the work already done.
• If you were charged twice for the same application, or charged by mistake, we will refund the extra amount in full.
• Government visa fees are paid by you only after approval, directly to the authorities at the visa centre, and are not refundable by us. The online application fee is ₹0.

Service delivery

Our service is delivered online. Your application status is updated in your account, and once your visa is granted the documents for submission are available in the Downloads section. No physical goods are shipped. Physical submission and passport collection are not part of the service fee; if you ask us to handle them, the extra charge and its refund terms are agreed with you separately.

Contact

For refund requests, email support@chinakavisa.com with your application reference number and Razorpay payment ID.