Privacy Policy

We take the privacy of your personal information and documents seriously. This policy explains what we collect and how we use it.

What we collect

• Account details: name, email, phone number, and basic profile information if you sign in with Google or Facebook.
• Application details: the answers you give in the visa form (work, education, family, travel history and emergency contact).
• Documents: passport pages, previous visas, e-Aadhaar and photographs you upload.
• Payment records: order and payment IDs from Razorpay. We never see or store your card, UPI PIN or bank login.

How we use it

• To prepare, fill and submit your China visa application.
• To contact you about your application by email, phone or WhatsApp.
• To process payments and keep records required by law.

We do not sell your data. We share it only with the Chinese visa authorities and service providers needed to process your application.

How we protect it

Documents are stored in private, encrypted cloud storage. They can only be opened by you and our authorised visa team, through links that expire within minutes. Access to our admin panel is restricted.

How long we keep it

We keep application data for as long as needed to provide the service and meet legal obligations. You may ask us to delete your data once your application is complete.

Your rights

You can request access to, correction of, or deletion of your personal data by writing to support@chinakavisa.com.